At Camping Guide, we specialize in providing high-quality digital resources for outdoor enthusiasts — including gear maintenance templates, trip planners, survival handbooks, and more. Please read our policy carefully before making a purchase.
1. Digital Product Nature
All our products are delivered in digital format (PDFs, templates, downloadable files). Once a file has been purchased and delivered, it cannot be returned, exchanged, or physically retrieved.
2. No Returns or Exchanges
Due to the nature of digital goods, we do not accept returns, refunds, or exchanges for any of our products once the purchase is completed and access has been provided.
3. Accidental Purchases
We encourage you to review product descriptions, features, and previews carefully before completing your purchase. Refunds will not be issued for accidental purchases, buyer’s remorse, or compatibility issues unless the file is proven to be faulty or unusable.
4. Download Issues
If you encounter a problem accessing or downloading your files, we recommend checking your device, browser, or internet connection. If the issue persists due to a technical error from our end, we may provide a fresh download link or alternative access to your purchase.
5. Faulty or Corrupt Files
In rare cases where a digital file is corrupted or incomplete, we will review the situation. If confirmed, we may offer a corrected file or reissue the product. This does not constitute a refund, but a resolution to fulfill the original order.
6. Policy Updates
Camping Guide reserves the right to update or modify this refund and returns policy at any time without prior notice. Continued use of our site and services implies acceptance of the most current version of this policy.